About

Frequently Asked

Questions

Have a Question?

Frequently Asked Questions

Can I bring my pet?

Click Here to see our Pet Policy

When would my damage deposit be returned?

Damage deposit will be returned upon check-out if paid by cash or retuned to your credit/debit card (return time will depend on your bank and issuing card company)

What is provided in the Cottages and Lodge?

1 set of bed linens for every bed

1 set of towels for every guest (bath towel , hand towel, face towel)

All kitchens equipped with pots, pans, cutlery, plates, and glasses

All kitchens equipped with fridges, coffee makers, toasters, microwaves and kettles

Kitchens of Lodge, Starsview, Gardenview and Riverveiw Cottages equipped with stove and oven

Kitchens of Woodview and Lakeview equipped with hotplates

What are the check-in and check-out times?

Click here to see our Checkin & Checkout Policy

Are canoes/kayaks available?

Learn about our Amenities

What if I need to cancel my reservation?

Click Here to see our Cancelation Policy

Do you offer discounts?

Discounts are advertised through our member newsletter, which you can sign up for here.

Where can I do my shopping?

Learn about our Nearby Attractions

What is the cleaning policy?

Our Lodge and Cottages will be cleaned prior to guest arrival and upon guest departure. 

Prior to departure, guests will need to follow the house rules on cleaning.

Are fire pits available and is there wood for the fire pits?

Yes, there are dedicated fire pits to the Lodge and Cottages. You can bring your own wood for the fire pits; however, we can provide it at an additional fee.

Can I work from the resort?

At Myers Cave Resort we can cater to the recent trend of staycation, where should you need to work, we have cottages that are catered to provide you with modern office amenities. Please mention you request at the time of booking.

Can I purchase a gift certificate for a package?

Yes you can and we have several options for packages

Are there Air Conditioners in the Cottages?

Cottages do not typically have Air Conditioners, but we can provide portable Air Conditioners at $65 per day (weekly rates apply)

What is the story of Myers Cave?
What can we do while staying at the resort?

Learn about Nearby Attractions

Is there a mobile reception?

Mobile reception is patchy in the region, but you can set up Wi-Fi calling through our internet

Is parking available?

Learn about our Amenities

Will someone be available in case of problems?

Yes, the resort is attended 24 hours.

Is there laundry?

Laundry service is not provided on-site; however, coin laundry is available nearby

Are BBQs available?

Yes, BBQ are available at an additional price of $40 per day.

I didn’t book through myerscaveresort.com, how do I cancel my reservation?

If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies.

Policies

Cancellation Policy
  • Cancellations at 45 days prior to arrival date will get a full refund
  • Cancelations at 30 days prior to arrival date will receive a 50% refund
  • As we continue to monitor the impact of COVID–19, our cancellation policy is as such:
    Cancellations resulting out of any Federal or Provincial or Municipal Laws related to COVID 19, will be reimbursed in full

P.S. All cancellation requests should be received by 4:00PM at the latest

Checkin & Checkout
  • Minimum check-in age is 16.
  • Check-in time is anytime between 4PM and 11PM. (Early check-in requests cannot be guaranteed.)
  • If you arrive earlier than 4PM, you are welcome to walk around the resort, however, kindly keep your belongings in your car, until check-in time.
  • Check-out time is 11AM. (Late check-out requests will be accommodated where possible.)
  • Any delayed check-out, except those approved by management in writing, after 11AM will be charged at additional $150 per hour of delay.
COVID-19

Based upon guidance provided by the Centers for Disease Control and Prevention (CDC), Myers Cave Resort has put in place the following measures to ensure the safety of its guests and employees:

  1. New protocols will minimize guest contact with personnel through a streamlined check-in and check-out process such as the use of online communication procedures and communication via WhatsApp for any requests.
  2. Social distancing measures will be implemented; wellness best practices signs are prominently posted, and all brochures, magazines and papers will be removed. 
  3. Enhanced and thorough cleaning protocols are implemented in guest rooms. The room, linens and all touch points, for example, faucets, door handles, light switches, and hangers are cleaned and sanitized.
  4. Unnecessary items will be removed from guest rooms, such as decorative pillows. 
  5. Public amenities such as swimming pools and hot tub area are cleaned and sanitized between stays. During COVID- 19, the swimming pool and hot tub area will only be accessible to lodge guests, unless the lodge is unoccupied at the time.
  6. Hand sanitizer or wipes will be provided for guests
  7. Myers Cave Resort cleaning staff will follow strict guidelines, including frequent hand-washing protocols, and wearing both gloves and a mask
Eco-Policy
  • Donating Trees
    • Stay a week or longer and we will donate a tree in your name at Tree Canada for the Operation ReLeaf-most in need.
  • Sustainable Water
    • 100% of our water comes from renewable sources either from underground wells or from the nearby lake.
  • Waste recycling
    • 90% of guest’s rubbish from the cottage gets recycled, at the local recycling plant. 
  • Locally provided giveaways
    • Any gifts or giveaways that our guests receive are provided by local artists of the region.
  • Eco-friendly household cleaners
    • Eco-friendly cleaning detergents are provided for our guests’ dishwashing.
  • Use of Natural Materials
    • Most of our Cottage and Lodge items are made from natural materials, for example linen, wood, iron, brass, stone and leather. 
  • Sustainable firewood
    • Our firewood comes mainly from fallen trees, gathered from the region. We do not burn coal.
House Rules
  • Smoking is not allowed on premises.
  • Pets are welcomed at Myers Cave Resort. However, there is a cleaning fee of $100 per pet per stay at The Cottages and $150 per pet per stay at The Lodge.
  • Shoes are not permitted indoors.
  • Loud noises not allowed past 10:00pm as per township rules.
  • All bedding needs to be removed by guests prior to departure and left on the beds for our cleaners to handle them.
  • All dirty towels need to be placed on the floor in the bathrooms prior to departure.
  • All dirty dishes, pans, pots, glasses and cutlery that were used by the guests need to be loaded into the dishwasher with a dishwashing pod and the dishwasher turned on prior to departure.
  • Guests must recycle their garbage and place it outside their doors at departure or every Friday between 5:00pm and 7:00pm.
  • Any borrowed DVDs and game boards need to be placed on the kitchen table prior to guests’ departure.
  • The guests are responsible for any damage caused to the property by them or their guests. This applies to any damage caused on purpose or by not being careful enough.
  • In case of emergency, our maintenance teams can enter a guest unit without the need for a written consent by the guest.
Pet Policy
  • Pets are welcomed at Myers Cave Resort. However, there is a cleaning fee of $100 per pet per stay at The Cottages and $150 per pet per stay at The Lodge.
  • Please note, that Myers Cave Resort is an open property with no gates. 
  • Also note that other guests might be present, and your attention to your pet is a must at all times.

Driving Directions

Visit in Style

We Have Vacancy!

Myers Cave Resort is a fully-renovated lodge and cottages with private beach access, stunning lake views and chic amenities. We are looking forward to welcoming you.